Shipping policy

Delivery time is made up of two periods:

1. Processing time (2-3 business days)
Order confirmation, quality check, and packaging.

2. Delivery time

• Australia: 4-7 business days

3. Shipping options
Free shipping on all orders, Australia-wide.

4. Warehouse operating hours
Our warehouse operates Monday to Friday. The cut-off time is 5:00 PM (AEST), Australian Eastern Standard Time.

ADDRESS CHANGES
Address changes are only possible for a short period after the order is placed. Please contact our customer support at laraanneaus@gmail.com

CANCELLATION
Once an order is placed, it cannot be edited or cancelled before delivery. All orders are processed immediately to ensure delivery within the estimated timeframe.

LOST / RETURNED PACKAGE
If a package is lost or cannot be delivered due to a logistics issue, we will send a new package immediately. Please contact our customer support at laraanneaus@gmail.com

MY PRODUCT IS DEFECTIVE
We're sorry! Sometimes a product can be damaged in transit or a delivery error can occur. In this case, we will send a new package at no extra cost the first time — however, a refund cannot be issued at this stage. If the product doesn't arrive correctly on the second attempt, we will then process a full refund.

QUESTIONS?
Send us a message via live chat or to  laraanneaus@gmail.com and we'll respond as quickly as possible.